Our community thrives when everyone feels welcome and included, and businesses benefit when more customers can access them!
Our Disability Welcome Scheme uses helpful checklists to raise awareness and encourage simple, practical changes in areas like premises access, communication, staff awareness, and the internal environment. There’s no judgment – just an opportunity to reflect, improve, and showcase your commitment to inclusivity.
Background
Did you know 26% of Congleton residents – about 7,500 people – have a disability (DWP)? Many want to shop locally, but according to a Town Council survey, 87% face accessibility issues. We’re working to improve access for both shoppers and businesses.
Opportunity
Our Equal Access Advisory Group found that simple changes – like ramps, better lighting, wider aisles, largeprint menus, or seating – can greatly improve accessibility. While structural changes aren’t always possible, many businesses are happy to make minor adjustments once they’re aware.
Goals
We have published a checklist to help make your premises more accessible. You will also find some useful links at the bottom of the page that offer practical advice.
Please download and consider the items on the checklist. How many of them are you doing now? Would it be quite straightforward to do a few more?
If you wish, complete and return the checklist to the Town Council. You can drop it in at the Information Centre in the front of the Town Hall, or scan and email it to info@congleton-tc.gov.uk.
If you meet a minimum standard (you do not have to tick all the boxes!) you’ll receive a ‘Disability Welcome’ certificate, a window sticker, and inclusion in our Disability Guide to Congleton. Thank you!
Download the Checklist Here:
Useful Resources
Accessibility of Shops and Businesses for Disabled People (UK Government)
Explains your legal obligations and offers useful advice.
Euan’s Guide – Top Tips for Shops
Practical and readable advice.
EHRC Guide to Disability for Retailers
4-step guide to an accessible business.
Scope Disability Services For Businesses
Articles and useful information as well as consulting services
